FAQ

1. YOUR PROCESSING TIME FOR ORDERS IS 4-5 WEEKS, BUT I NEED MY ORDER SOONER. CAN I PAY FOR EXPEDITED SHIPPING OR PICK UP MY ORDER?
Due to the customization needed for club orders, expedited shipping and order pick-ups are not available. Orders that don’t have decoration may be shipped out prior to the 4-5 weeks processing time, but is not guaranteed. An email with the USPS tracking information will be sent once your order has been shipped.


2. HOW DO I KNOW IF I ORDERED THE CORRECT SIZE?
Please reference the available virtual sizing guides for your club to select the best size for your child. The virtual sizing guide will appear as the last image of the item and will indicate the name of the style shown with the measurements for all available cuts and sizes. Due to the nature of the textile and industry standards, please allow +/-1” tolerance on all garments.


3. THE SIZE I NEED IS NOT OFFERED. WHAT CAN I DO?
The sizes available have been selected based on the size projection received from your club. If the size you need is not offered, please contact your coach/ club admin or pick the nearest offered size.

4. DO WE HAVE TO BUY ALL ITEMS MARKED AS MANDATORY IN THE MANDATORY KIT SECTION?
As per agreement with your club, all items listed in the Mandatory Kit are required to be purchased, unless otherwise stated on our website. For any questions or concerns regarding the Mandatory items, please kindly contact your coach/ club directly. If you are a returning player, please see # 5)

5. I ALREADY PURCHASED THE FULL UNIFORM KIT LAST YEAR. DO I NEED TO REORDER EVERYTHING AGAIN?
No, you will not need to purchase all of the Mandatory Kit items again f you are a returning player. If you have already purchased all of the Mandatory Kit items, please make sure that you are logged into your Capelli Sport account. Once you are logged in, you will then be able to enable the option to purchase the individual kit items that are needed. If you do not have a Capelli Sport account, please create one and send an email to customerservice@capellisport.com with your original order number. We will be happy to link the order to your account, so you can place an order for the items needed. Kindly note that if you have not placed a previous order for the Mandatory Kit items, you will be required to purchase the full kit.

6. DO YOU HAVE ANY COUPON CODE OR DISCOUNTS AVAILABLE FOR UNIFORM KITS?
Unfortunately, Mandatory Kit items are not eligible for discounts or promotions. If you would like to be notified of upcoming discounts for Fan Shop and Optional Items for your Team Shop, please subscribe to our newsletter.

7. DO YOU OFFER A DISCOUNT FOR ORDERING FOR MULTIPLE PLAYERS?
We do not offer discounts for ordering for multiple players.

8. I RECEIVED A DISCOUNT FOR CAPELLISPORT.COM, BUT IT IS NOT WORKING FOR MY TEAM SHOP ORDER.
Please note that our parent site Capellisport.com and the Capelli Sport Team Shop are separate websites. Discounts and promotions that are offered on our parent site are not valid for Team Shop orders.

9. MY UNIFORM ORDER IS OVER $99.00. DO I QUALIFY FOR FREE SHIPPING?
Orders placed on the Capelli Sport Team Shop (teams.capellisport.com or teams.us.capellisport.com) are not eligible for free shipping. Domestic orders placed on Capellisport.com that are over $99.00, are eligible for free shipping. International orders unfortunately do not qualify for this promotion.

10. I PLACED MY ORDER, BUT NEED TO CHANGE THE SIZES. HOW CAN I CHANGE THEM?
Any size changes must be advised within 48 hours of the order being placed. Before completing your order, please be sure that all items are the correct size. Once your order is processed, our fulfillment center will begin to work on it right away and after 48 hours size changes won’t be possible.

11. THE ITEM I NEED IS OUT OF STOCK. WHEN WILL IT BE AVAILABLE?
If the item or size need is out of stock, please send an email to customerservice@capellisport.com with your club name and advise what uniform kit you are ordering from, along with the item and size needed. We will be happy to check on the availability of the item/size and have it replenished if it is in stock. If the item is not available, we will do our best to provide you with an expected restock date.

12. I PLACED MY ORDER, BUT NEED TO CHANGE THE PLAYER NUMBER. HOW CAN I UPDATE IT?
Once your order has been placed, our fulfillment center begins to processes and work on your order right away. Before placing your order, please confirm your player number with your coach/ club admin. Please note that Capelli Sport is not responsible for player number changes made after an order has been placed. If a different player number is needed, a new order will need to be placed. Capelli Sport is not responsible to replace items if the number change was advised after the order shipped.

13. CAN I CANCEL MY ORDER?
Orders must be cancelled within 48 hours of being placed. Once an order is placed, it begins to get worked on immediately. Order cancellation requests made after 48 hours may be rejected.

14. WHAT IF I PUT THE WRONG SHIPPING ADDRESS?
Please double check and make sure that your shipping address is correct before checking out. Capelli Sport will not be responsible for orders sent to an incorrect shipping address provided at checkout.

15. CAN I RETURN MY ITEMS?
We gladly accept the return of most items within 30 days of them being received. Items that have been personalized with a player name or number are not eligible for return. Any personalized items that are returned will not be refunded, and will be sent back to you. Capelli Sport is not responsible for return shipping costs or providing return labels. All returns if approved should include the below information.
Your name:
Your address:
Your order #:
Reason for return:


Please ship all returns to:
Capelli Sport Returns
901 Sathers Drive
Pittston, PA 18640

16. CAN I EXCHANGE MY ITEMS FOR ANOTHER SIZE?
Our exchanges are processed as two separate transactions. Please return the unwanted item(s) back to our fulfillment center for a refund, and place a new order for the size needed. Once your new order has been placed, please email customerservice@capellisport.com with your original order number and new order number, so we can refund the shipping cost. Upon receipt of your returned items, credit will be issued back to the original form of payment. Capelli Sport is not responsible for return shipping costs.

17. I RECEIVED MY ORDER, BUT AN ITEM/ SIZE IS INCORRECT. HOW DO I GET THE ITEM/SIZE THAT I ORDERED?
If you have received an incorrect item or size, please send an email with a photo of the item to customerservice@capellisport.com showing the size tag, and provide us with your order number. We will make sure that you receive the correct item or size ordered.

18. I RECEIVED MY ORDER, BUT AN ITEM IS DAMAGED. WHAT SHOULD I DO?
Please send an email a photo of the damaged item to customerservice@capellisport.com and your order number for us to review. The photos should show the item with the size tag and full packaging. Please note that items will only qualify for a replacement if purchased directly from Capelli Sport. Damaged/ defective items must be reported within 48 hours of being received, in order to be eligible for a replacement. Damaged/ Defective items that are returned without being reported are not qualified for a refund. Please be aware that it is Capelli Sport’s discretion to determine if an item is damaged/defective.

19. USPS MARKED MY ORDER AS DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DO I DO?
If your order has been marked as delivered by the carrier, please allow an additional 5 business days for your package to be delivered. If your package is not delivered within 5 business days of it being marked as delivered, please file a claim with the carrier for your package. After a claim has been filed, send an email to customerservice@capellisport.com with your order number and claim information. Once received, we will begin the process to reship your order.

20. I TRACKED MY ORDER AND IS SEEMS TO HAVE STOPPED MOVING.
If the tracking information for your order has not been updated at any point, don’t worry! It is still on its way. Due to occasional delays at customs or unexpected weather events, your package may be delivered later than expected. If your order is not received and the tracking information has not been updated for 5 or more business days, please send an email to customerservice@capellisport.com with your order number. We will be happy to investigate.

21. I RETURNED ITEMS FROM MY ORDER. WHEN WILL I RECEIVE MY REFUND?
Please kindly allow up to 7-10 business days for your return to be processed and refunded. A confirmation email will be sent once your refund has been completed.

22. WHY WAS I CHARGED MULTIPLE TIMES?
You will only be charged for what you have ordered. If you see duplicate charges, please wait a few days for the charges to fall off and the issue should be corrected automatically. If the duplicate charges still remain and you have only placed one order, please send a screenshot showing the charges to customerservice@capellisport.com for further assistance. Please be sure to cross out any personal account information before providing the photo.

23. IS THERE A RETAIL LOCATION THAT I CAN BUY MY ITEMS FROM?
Capelli Sport is an online retailer and does not have any physical retail locations. All items must be ordered online.